We’re here to help when you need it! we staff a great group of Vivicks in our customer service department, Monday-Friday 7:00 a.m.-7:00 p.m and Saturday 8:00 a.m. - 5:00 p.m. (MST). Never hesitate to give us a call at 905-766-1166. You can also send us an email at firstname.lastname@example.org with your detailed question that will be answered within 24-48 hours. We are open to feedback and love to hear your thoughts on our products.